How long do I have to make a return?

AutoBarn.com gives you a 30 day money-back guarantee to return items purchased from Autobarn.com.  This policy does not apply to custom products.  See below.

What do I need to do for a return?

Call our Customer Service Department at 1-888-484-9560 or 516-484-6497 (Within NY State) for a return authorization number (RGA#).
You can also request an RGA# by e-mail. Please specify your order number, the product being returned, and the reason for the return.  Please note: ANY ORDER SHIPPED BACK WITHOUT AN RGA# WILL CAUSE SIGNIFICANT DELAYS IN PROCESSING YOUR RETURN AND MAY INCUR UP TO A 30% RESTOCKING FEE.

Where do I send in my return?

When sending your return, please indicate the reason for your return and be sure to include a copy of your packing slip or receipt.
Send all returns to:

AutoBarn.com Returns Dept.
321 Sunrise Highway
Lynbrook, NY 11563
RGA#__________________

You can also make products returns at any of our New York Area locations. You must present a copy of your packing slip or invoice at the store. 

Are there are any restrictions or restocking charges?

Returned products that are not in salable condition will be charged a restocking/handling fee. Credit will be issued for the product only. Shipping charges that you incurred will not be refunded unless the return is due to our error and only if a replacement item is ordered.  There are no returns on custom products.  Custom products include, but are not limited to Custom Car Covers, Custom Seat Covers, Custom Floor Mats, Vizualogic Video Systems, Custom Dash covers, as well as any custom painted, monogrammed, or personalized products.  Some manufacturers do stock custom items that are more popular, however these are still custom items and can not be returned. Exchanges will be limited only to manufacturer defects or errors made on the part of AutoBarn.com.

What if my order was damaged? Or the order was incorrectly shipped?

We do our best to package your items as well as possible and to be as thorough as we can. Unfortunately there are sometimes problems with items getting damaged in transit or human errors in shipping. All we ask is that you contact us to let us know. Sending an e-mail to customerservice@autobarn.com is the fastest and easiest way to do so. We will do our best to make sure your problem is solved promptly. We want to make sure your order is right.